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Shipping Policy

Effective Date: 21/07/2025

At Medal and Trophy Factory, we are committed to delivering your customized products safely and on time. Please read our shipping policy below to understand how we handle deliveries.

1. Service Coverage

We deliver pan-India to all serviceable PIN codes using trusted courier partners such as DTDC, Delhivery, Blue Dart, India Post, etc.

2. Processing Time

  • Standard Orders: Processing usually takes 2–4 business days after full payment and design confirmation.

  • Bulk/Custom Orders: Processing may take longer depending on the complexity and quantity. You will be informed of the expected timeline at the time of order.

3. Delivery Time

  • Metro Cities: 3–5 business days after dispatch

  • Tier 2 & 3 Cities/Towns: 5–7 business days after dispatch

  • Remote/Rural Areas: 7–10 business days

Note: Business days exclude Sundays and public holidays.

4. Shipping Charges

  • Shipping charges, if applicable, are calculated at checkout based on your location and order weight/size.

  • Free shipping may be offered on select products or order amounts (as part of promotions).

5. Order Tracking

Once your order is shipped, you will receive a tracking link via email or WhatsApp to monitor the shipment status.

6. Delays & Exceptions

We are not responsible for delays caused by:

  • Courier company delays

  • Incorrect or incomplete shipping address

  • Natural disasters, strikes, or unforeseen disruptions
    However, we will assist you in coordinating with the courier service for resolution.

7. Damaged or Lost Packages

If your package arrives damaged or is marked as delivered but not received:

  • Contact us within 48 hours of delivery

  • Share an unboxing video and photos

  • We will help file a claim with the courier and may issue a replacement if appropriate

8. Address Changes

You can request an address change before dispatch by emailing medaltrophyfactory@gmail.com or contacting us on WhatsApp. Once dispatched, address changes are not possible.

9. International Shipping

We do offer international shipping. We serve customers Globally.

10. Contact for Shipping Queries

For any shipping-related questions or concerns, contact us at:

📧 Email: medaltrophyfactory@gmail.com
🌐 Website: www.medaltrophyfactory.com

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