Refund Policy

Effective Date: 21/07/2025

At Medal and Trophy Factory, customer satisfaction is important to us. However, due to the customized nature of our products, returns and refunds are limited to specific cases as mentioned below.

1. Non-Returnable Items

Please note that the following items cannot be returned or refunded:

• Customized medals, trophies, apparel, stationery, or any personalized items

• Items damaged due to customer misuse

• Orders placed with incorrect design/text submitted by the customer

2. Eligible Return/Refund Cases

You may be eligible for a replacement or refund only if:

• You received the wrong product (different from what was ordered)

• There is a major design error that is our fault

3. Return Request Process

If your product falls under the above eligibility:

1. Notify us within 48 hours of delivery

2. Email us at medaltrophyfactory@gmail.com with:

   • Order ID

   • Description of the issue

   • Clear photos of the product

   • Unboxing video (mandatory for damage claims)

4. Replacement or Refund

After reviewing your claim:

• If approved, we will offer a free replacement of the product

• If replacement is not possible, a full or partial refund will be issued via your original payment method

Note: Refunds may take 5–7 business days to reflect in your account.

5. No Response After 48 Hours

If you do not raise a complaint within 48 hours of delivery, we will consider the order accepted and complete. No return or refund will be processed afterward.

6. Cancellation Policy

Orders can be cancelled only before confirmation & processing. Once customization has started, orders cannot be cancelled or refunded.
 

7. Contact Us

If you have questions about your order, return eligibility, or status, please contact:

📧 Email: medaltrophyfactory@gmail.com
🌐 Website: www.medaltrophyfactory.com