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Terms & Conditions

A legal disclaimer

​

Effective Date: 21/07/2025

Welcome to Medal and Trophy Factory. These Terms and Conditions (“Terms”) govern your use of our website www.medaltrophyfactory.com and the services offered.

By accessing or using our site, you agree to be bound by these Terms.

1. Use of the Website

You agree to use this website for lawful purposes only and not to violate any laws or regulations in connection with your use.

2. Products & Custom Orders

  • Our products include customized medals, trophies, apparel, stationery, and more.

  • All customizations are based on user input. Please review designs/text carefully before finalizing.

  • Once an order is confirmed, it cannot be cancelled or edited.

3. Pricing & Payments

  • All prices are listed in INR and inclusive of applicable taxes unless stated otherwise.

  • Payment must be made in full before the order is processed.

  • Accepted payment methods: UPI, Cards, Net Banking, Wallets, etc.

4. Shipping & Delivery

  • We ship pan-India using reputed courier partners.

  • Estimated delivery: [X–Y business days] (based on location and order volume).

  • We are not responsible for delays caused by third-party logistics or natural disruptions.

5. Returns & Replacements

Due to the customized nature of our products, returns are not accepted, except in cases of:

  • Manufacturing defects

  • Incorrect product received

In such cases:

  • Email us at medaltrophyfactory@gmail.com within 48 hours of delivery

  • Include clear photos and an unboxing video

  • After verification, we will offer a replacement or refund (as appropriate)

6. Intellectual Property

All content on this site, including logos, text, graphics, and product images, are the property of Medal and Trophy Factory. Unauthorized use is prohibited.

7. Limitation of Liability

We are not liable for any indirect or consequential damages arising from:

  • Delays in delivery

  • Loss of customization data

  • Website access issues

Our maximum liability is limited to the amount paid for the order.

8. Governing Law

These Terms are governed by the laws of India. Any disputes shall be resolved in the courts of [Your City/State, e.g., Delhi, Maharashtra, etc.].

9. Updates to Terms

We reserve the right to modify these Terms at any time. Continued use of the site means you accept the updated Terms.

10. Contact Us

Medal and Trophy Factory
Email: medaltrophyfactory@gmail.com
Website: www.medaltrophyfactory.com

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